[ Delivery company ]
DHL


[ Delivery fee ]
Overseas shipping cost: separate inquiry required


[ Order deadline (Korean standard) ]
Mondays and the day after holidays: Orders paid before 2:00 PM will be dispatched on the same day
Others: Same-day delivery for orders completed before 4:00 p.m.


[ Guide ]
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

[ Customs and Duties ]
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

[ Exchange and return address ]
 - [50973] 경상남도 김해시 내덕로56번길 4-15 (내덕동) 1층


[ If exchange or return is possible ]
 - You can submit it on the 'Q&A' bulletin board within one week after application.
- You must apply directly to the courier company or have the product delivered to the visiting driver after making a request to Pulev.
- Exchanges and returns are processed within 3-4 business days after the product arrives.
 - If you return the product without indicating your intention to return it, it may be difficult to check and the processing may be slow.
 - If you use a courier other than DHL, you must send it in advance.
 - You can pay for exchange and return shipping in advance or enclose it in an envelope and send it.

 
[ If exchange or return is not possible ]
 - If one week has passed since you received the product
 - In case the value of goods, etc. has significantly decreased in accordance with Article 15 (2) of the Fair Trade Act due to use or partial consumption by the user
(Including wear marks, contamination, smell, repair, washing, tag removal products, shoe box damage, etc.)
 - Defects found after washing or wearing cannot be exchanged/returned.
 - Please understand that this is an unavoidable regulation because it is not clear who is responsible for initial product defects and consumer negligence.
 - There may be color differences depending on the monitor resolution, so it is not treated as a defect.
 - Depending on the manufacturing process, there may be insufficient finish (mandrel) or chalk marks, which are not defects.
 - Materials that stretch easily when worn (knitwear, tights), accessory items, and sale items cannot be exchanged/returned.
 - Pre-order products cannot be returned, and can only be exchanged on-site while stocks remain.
 - Items that have not been returned cannot be returned.
 - If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods.
 - If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.


※ If you change your mind and exchange or return, you will have to pay the return shipping cost.
(Including color exchange, size exchange, etc.)